Table of Contents  MOBOTIX Online Help

Incoming Calls and Camera Remote Control Using VoIP

If your camera is connected to a network, you can call the camera from any SIP phone (for Voice over IP, short VoIP telephony) or from a regular telephone.

You can then remote-control the camera using the phone's touchtone keys. The telephone must support tone (Dial Tone Multi-Frequency) dialing, sometimes also called touchtone dialing. If you are using VoIP telephony and a SIP provider, this provider also has to support DTMF dial tones (for further information, see the VoIP Settings help page).


This feature is not available for Web and Basic models.

Incoming Calls Settings

In order for the camera to answer VoIP audio calls, you need to configure this access in the Incoming Calls Settings dialog first.

Enter the telephone number (MSN) in this dialog to which the camera will answer. In addition, you can select a message that the camera plays when answering a call.

Description of Parameters



Incoming Calls

Select if and how you would like to allow voice phone calls (from a normal phone and from VoIP phones) to the camera.

If the VoIP options are not shown, you need to activate VoIP in the VoIP Settings dialog and enter the desired settings.

Accepted Phone Numbers or SIP Addresses

The camera can be configured to either react to all incoming calls (not recommended) or only to the phone numbers and SIP addresses entered here.

In order to create a list of accepted telephone numbers, enter the accepted phone numbers and SIP addresses in the text box, one per line.

The camera software can assist you in finding and entering the phone numbers and SIP addresses. Call your camera and reload this dialog or re-open it by clicking on this link: Incoming Calls Settings. The last calling phone number or SIP address is displayed and you can copy it to the text box by clicking on the corresponding button.


If you leave this text box empty, the camera will answer every call. This is not recommended for security reasons.

Welcome Message

Select one of the audio messages that had been stored using the Manage Audio Messages dialog. The camera will play this message upon every call.

PIN Code

Enter a Personal Identification Number to avoid unauthorized access to your camera. If you have set a PIN, every caller needs to enter this number using the telephone keys. This will only work if you call from a phone that supports tone dialing (DTMF). If you are using VoIP telephony and a SIP provider, make sure that this provider also supports DTMF dial tones, since you will not be able to access the camera otherwise.

Audio Mode

Select the audio mode to be activated after calling the camera:

No audio

Audio mode is deactivated.


After the voice message has been played, the connection remains active and you can listen to what is going on in the room.


After the voice message has been played, the connection remains active and you can make an announcement using the camera speaker.


After the voice message has been played, the connection remains active and you can communicate with a person via the camera.

Intercom Settings

The Intercom audio mode simulates an intercom device. To minimize distortions, the camera's microphone is deactivated while you speak.


The threshold controls the volume at which the audio channel from the telephone is put on the camera's speaker while the microphone is deactivated.

Cycle time

Sets the minimum duration during which the microphone is switched off.

Hangup call after

The maximum connection time before it is terminated.

Email Profile

After successfully connecting to the camera, you can send the last event image via email by pressing "5" on your telephone's keyboard.

Select the email profile you would like to use for sending. You can select any of the profiles created in the Email Profiles dialog.

Security Recommendations

If you have activated calls into the camera via telephone, anybody can call the camera. To avoid unauthorized access to the camera, it is recommended to restrict the access:

  • Enter the phone numbers and SIP addresses, which are allowed to call the camera.

  • Set a PIN to be entered over the telephone before any caller can remote-control the camera.

LED Signals When in VoIP Mode

When using the VoIP interface of the camera, the MOBOTIX camera's LEDs signal the following information, if the LED Setup dialog has been set to the default settings.

LED Signals When in VoIP Mode:

If a voice connection has been established using the VoIP (SIP) interface, the LEDs signal the following:

Camera Remote Control

Once you have successfully called the camera, it switches to the audio mode set in this dialog. If you have selected "Listen", for example, you can now listen to what the camera microphone is recording.

Using the keys of a telephone that supports tone dialing, you can send the commands of the main menu to the camera:

  1. Select a feature by pressing any telephone key from 0 to 9. The camera repeats the number and tells you which command you have chosen.

  2. Confirm the command and execute it by pressing the # key.


  • Prior to pressing the # key, you may press additional keys in order to select other commands.

  • If the command is not acknowledged by the camera, this command is not available.

Keypad Commands of the Main Menu




Trigger signal out action profile A (see the Door Opener setting in the Assign Wires dialog).


Not Applicable.


Trigger signal out action profile C (see the Light setting in the Assign Wires dialog).


Announce the camera's date and time.


Send an email with the latest event image as attachment.

The email is sent to the profile you defined for this purpose.


Trigger the User Click (UC) event.


Switch to Listen audio mode.

You can hear what the camera microphone is recording. While doing so, the camera's speaker is deactivated.


Switch to Speak audio mode.

You can make an announcement using the camera's built-in speaker. While doing so, the camera's microphone is deactivated.


Switch to Intercom audio mode.

The camera simulates an intercom device. To minimize distortions the camera's microphone is muted when you speak.


Announce camera information:

  • Time of the last event

  • Status of the Internet connection

Storing the Configuration

Click on the Set button to activate your settings and to save them until the next reboot of the camera.

Click on the Factory button to load the factory defaults for this dialog (this button may not be present in all dialogs).

Click on the Restore button to undo your most recent changes that have not been stored in the camera permanently.

Click on the Close button to close the dialog. While closing the dialog, the system checks the entire configuration for changes. If changes are detected, you will be asked if you would like to store the entire configuration permanently.

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